Understanding what 31bets charges you before you deposit
Before you fund an account with 31bets, it helps to know where the real costs and ceilings sit rather than discovering them at the worst moment — when a withdrawal is sitting in review. The headline numbers are straightforward: a minimum deposit of €10, and a minimum withdrawal of €50. Maximum deposit varies by the payment method you choose, though cryptocurrency deposits are exempt from deposit limits altogether. Withdrawals are capped at €7,500 per week and €15,000 per month; anything above the monthly figure may be paid out in instalments across subsequent months rather than in one transfer. There is also a maximum win limit of €100,000 on any single bet or spin, including bonus rounds and free spins — progressive jackpots are the one exception to that ceiling.
A few charges only apply in specific circumstances, but they are worth knowing before they catch you out. An account left untouched for 12 consecutive months is treated as dormant and carries a monthly administrative fee of €10. Depositing or withdrawing through a third-party account — someone else's card, wallet or crypto address — triggers a 20% settlement fee and can see the accounts involved closed. And recovering cryptocurrency sent to us by mistake, where the amount exceeds €5,000, comes with a flat 0.1 BTC retrieval fee.
A quick working example
Say you deposit €200 by card. That deposit needs to be wagered at least once before you can withdraw it — placing that €200 through, for instance, a couple of slot sessions satisfies the condition, provided the bets aren't on odds below 1.30, since those don't count towards it. Withdraw before wagering it at all, and we reserve the right to refund the deposit minus a fee of up to 20% — so that €200 could come back as little as €160.
Choosing a way to fund your account
Deposits at 31bets are credited promptly once a payment is confirmed, so there's little practical waiting on this side of the ledger. Cryptocurrency is one option, and it sits apart from the others because it's the only method not subject to a deposit ceiling. Skrill is accepted for players who prefer an e-wallet route, and standard credit card deposits round out the main options. Each method has its own trade-off: crypto skips the deposit cap but brings the recovery fee if funds land here by mistake; card deposits are familiar and quick to confirm but sit inside whatever cap applies to that method.
Requesting a payout from 31bets
Withdrawals are where the real differences between methods show up. We process payouts via Visa's Original Credit Transfer, Mastercard's Payment Transfer, bank transfer and cryptocurrency, alongside card withdrawals where the original deposit method allows it. Bank transfers typically take up to three business days to clear once approved — the slowest of the group. Cryptocurrency withdrawals are generally faster, which is worth factoring in if speed matters more to you than the method itself. Whichever route you choose, the weekly and monthly caps apply across all of them combined, not per method, so switching methods doesn't reset the ceiling.
The wait explained
A payout request doesn't move in a single step. Once you submit it, verification (where it hasn't already been completed) is the first gate, followed by our own processing, and only then does the transfer timeframe for your chosen method begin. Refund requests specifically can take up to seven business days for confirmation, with an approved refund then finalised within 48 hours. It's worth reading the timeframes above as the window we work to rather than a guarantee — banking rails and network conditions, particularly for crypto, can move the actual arrival time either side of it.
The single biggest reason a first payout takes longer than a player expects isn't the transfer itself — it's identity verification, which has to be completed before any first withdrawal clears.
Proving who you are before the money moves
Verification, or KYC, is mandatory ahead of a first withdrawal, and it's worth having the documents ready rather than starting the process cold. We ask for one valid photo ID — a passport, a photo driving licence or a national identity card — and, where that document doesn't show your residential address, a proof of address no older than six months, such as a recent utility bill or a lease agreement. Some accounts are asked for more: a document in Latin or Cyrillic script, a short video verification, or a call to confirm details on file. You have 30 days from our request to submit what's needed, and our team aims to review uploaded documents within 24 hours of receiving them.
Verification thresholds also scale with activity. Withdrawals above €3,000 within a 24-hour window, or above €9,000 across 90 days, move an account into enhanced due diligence automatically — a deeper check than the standard process, and one that can add time to a payout at those levels. If you're ever asked for a refund specifically, that request needs photos of both sides of a valid ID plus proof of address dated within the last 90 days.
Keeping deposits and payouts part of a wider plan
None of the figures above are worth much if they aren't set against your own limits rather than the operator's. Treat any deposit as money you're comfortable not seeing again, and use the account tools available to you — deposit limits, time-outs, self-exclusion — before a cap or a fee becomes the thing that decides your evening. Gambling is meant to stay entertainment; if it's starting to feel like anything else, the BeGambleAware.org team offer free, confidential support, and the National Gambling Helpline is reachable on 0808 8020 133, free and available 24/7. For anything about your own account here, our support team can be reached by email or live chat at any hour.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.