Contact us – 31betscasino.uk support and editorial enquiries
Contact the 31betscasino.uk editorial team
This page explains how to reach us about the content on 31bets Casino and, separately, how to reach 31bets itself about your account. We publish and maintain the information on this site, and if you spot something out of date or want to flag an error, write to [email protected]. We reply within 48 hours.
Use this inbox for questions about what we've written here – a figure that looks wrong, a section that needs updating, or a general query about how we cover 31bets. We don't process deposits, withdrawals or account requests from this address.
Questions about your 31bets account
For anything tied to your actual account – registration, deposits, withdrawals, bonus terms, identity verification, or a technical fault while playing – you'll need to go through 31bets' own support rather than us. They handle this through email and live chat, and their team is available 24 hours a day, seven days a week.
Before you write in, have a few things ready: the email address on your account, roughly when the problem happened, and any reference number shown on screen at the time. Withdrawal queries move faster if you can also confirm which payment method you used and how much you requested – 31bets' minimum withdrawal is €50, and amounts are checked against weekly and monthly limits before they're released.
If your query involves your first withdrawal, expect a request for identity documents as part of standard verification – a passport, driving licence or national ID card, plus proof of address if your ID doesn't show one. Having these ready before you contact support saves a second round of messages.
If gambling stops feeling like entertainment
If you're finding it hard to keep gambling under control, free and confidential support is available around the clock. GamCare runs the National Gambling Helpline on 0808 8020 133, and BeGambleAware offers further guidance and support tools. Both are independent of any operator and free to use.
Access to 31betscasino.uk and to 31bets itself is restricted to those aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.
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